A problem is a perceived gap between the existing state and a desired state, or a deviation from a norm, standard, or status quo.
In the day to day operations of a business, we often encounter the same problems repeatedly. Deadline pressures mean that we quickly put out fires with temporary solutions that often lead to new problems instead of finding the root cause. By learning problem solving skills, we can develop strategies to thoughtfully tackle problems, find lasting solutions and the awareness to identify issues before they become overwhelming. Thoughtful problem solving leads to greater efficiency, less overtime, more accurate staffing measurements and more satisfied employees. Use this tutorial to learn skills that will help make your job easier and make you a benefit to your employer.