Identify the Problem
Identifying a problem can be the most difficult aspect of problem solving because of the obstacles that you must overcome. When looking back, a problem and solution may seem obvious, but that does not mean they were obvious to begin with. In order to successfully identify a problem, you need to overcome the following obstacles.
- You must actively search for a problem.
Instead of letting a problem come to you, be aware of the processes you use throughout the workday and ask yourself the following: What would make my job better? What would make my job more efficient? How does my job effect my co-workers and other teams? - You must have relevant background knowledge.
In order to identify a problem, you must be familiar with the subject matter. Focus on your area of specialization. Do you need additional training? Do you have questions about your work and how it fits into the bigger picture? If so, schedule a meeting with your supervisor and request more information. - You must take time to reflect on the problem.
Expert problem solvers tend to spend significantly more time thinking about the problem than novices, and do not give up when there are difficulties. Do not view problem solving as a time limited activity. - Think divergently.
Divergent thinking means to think more broadly and look at problems in new ways. Consider solutions that may not seem to match the problem.
Establish the need for a solution.
Justify the need.
Contextualize the problem.
Write a problem statement.
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Root Cause: This video explains "The 5 Whys" strategy for getting to the root cause of a problem. If the root cause is not identified, solutions will only be temporary and will not lead to lasting positive change. |