Problem Solving Steps
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Begin by watching this video and then proceed to Background. The person in this video uses a 7 Step Problem Solving model which has different wording than the 5 Step model used in the tutorial, but the concepts are the same. His example of a call center problem provides a good introduction to the use of steps in problem solving within an office environment. |
Review the instructions on this page and then begin your tutorial starting at Background:
>>Background
You will then be automatically directed to Steps 1 through 5:
>>Background
You will then be automatically directed to Steps 1 through 5:
>>Step 1: Identify the Problem
>>Step 2: Represent the Problem
>>Step 3: Select a Strategy
>>Step 4: Implement the Strategy
>>Step 5: Evaluate the Results
>>Step 2: Represent the Problem
>>Step 3: Select a Strategy
>>Step 4: Implement the Strategy
>>Step 5: Evaluate the Results
After Step 5, you will be guided to additional information regarding:
Once you reach the end, you will be directed to complete the:
>>Review & Practice
>>Review & Practice
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