Review and Practice
6. Consider the following scenario and write a one page essay explaining how you would use each of the five steps to solve the problem.
It is October 1st. Our projections targeted a February1st deadline for initial claimant payments. The client is demanding that the claimants be paid by Christmas. Our programmers do not think it is possible to build all parts of the database required for claims review to meet a December 25th deadline, however, we have have promised the client that we will do our best. You are in charge of training claims reviewers to review claims without a completed database. Thinking creatively, how would you go about solving this problem to meet the December 25th deadline?
7. Consider the following scenario and explain three ways to creatively redefine the problem, or propose solutions that have not been considered previously.
Claims reviewers have heard rumors of layoffs and morale is low, which means decreased productivity and quality of work. Managers are aware that layoffs are a possibility in the next three months, but are not authorized to discuss this with their teams. What are some possible ways to increase morale and/or avoid layoffs?
It is October 1st. Our projections targeted a February1st deadline for initial claimant payments. The client is demanding that the claimants be paid by Christmas. Our programmers do not think it is possible to build all parts of the database required for claims review to meet a December 25th deadline, however, we have have promised the client that we will do our best. You are in charge of training claims reviewers to review claims without a completed database. Thinking creatively, how would you go about solving this problem to meet the December 25th deadline?
7. Consider the following scenario and explain three ways to creatively redefine the problem, or propose solutions that have not been considered previously.
Claims reviewers have heard rumors of layoffs and morale is low, which means decreased productivity and quality of work. Managers are aware that layoffs are a possibility in the next three months, but are not authorized to discuss this with their teams. What are some possible ways to increase morale and/or avoid layoffs?